Privacy Policy

This privacy policy is for Trade Wings ( London ) Limited / TA The Luxury Travel Club. It explains how we use any personal information collected about you when you contact us regarding our services. Your personal information is held securely, and it is only retained for a limited and appropriate amount of time. We will not share your data with any third parties for marketing activities. If you wish to unsubscribe from marketing or make amendments to your data, then simply contact us at: [email protected]

Sections

How do we collect information about you?

How do we use your information?

Legal Basis for Processing

Marketing

Our website

Cookies

Other websites

Administrative / other business purposes

Access to your information / amendments

Changes to our privacy policy

How to contact us

How do we collect information about you?

If you register with Trade Wings ( London ) Limited / TA The Luxury Travel Club or enquire about our services, we will collect information on you including, but not limited to:

  • Name and contact information
  • Preference-based data (i.e. destinations, resorts, hotels you are interested in)
  • Details of your travel plans (i.e. travel dates)
  • Other requests / comments you may make

If you book with us, we will ask for information that is necessary to facilitate your booking. This typically includes:

  • Passport details
  • Emergency contact details
  • Travel insurance arrangements, visa requirements
  • Preferences and any special requirements (this also includes details for any other people who are a part of the booking; in such an instance, you will be required to confirm that you have obtained their full consent to provide this information)

If you provide details on other people, we ask that you inform them about this privacy policy. We also ask that you please give them our contact details, and kindly let us know if any of them would like to speak to us directly.

 

We also use cookies to collect your information when you interact with our website (i.e. to complete customer surveys, participate in competitions or provide feedback).

How do we use your information?

In order to facilitate your booking and process your holiday, we must pass your information on to the relevant suppliers of your travel arrangements. These typically include:

  • Airlines
  • Hotels
  • Excursion providers
  • Transport companies

We always aim to take the appropriate technical and organisational measures to:

  • Prevent unauthorised / unlawful processing of personal data
  • Avoid the accidental loss of, destruction of, or damage to, personal data

Trade Wings ( London ) Limited / TA The Luxury Travel Club will not share your information for marketing purposes with third-party companies. When processing your booking, we may be required to provide your details to:

  • Security / credit-checking companies
  • Financial institutions
  • Public authorities (i.e. Customs, border control and immigration, if they or law requires it)

Personal data may be stored and processed within the UK and / or any other country / countries of the European Economic Area (EEA). EEA countries are all EU member states, as are Norway, Iceland and Liechtenstein.

Personal data may also be stored or processed outside of the EEA. Data protection laws around the world vary, and they may be weaker than those covering the EEA. Personal data will only be transferred to a country outside the EEA if:

  • The country to receive the transfer is recognised as offering adequate data protection by the European Commission
  • It is transferred to a US company that is signed up to the Privacy Shield
  • The personal data is transferred to a company we have a contract with and who we are satisfied with having the data. The contract requires them to only handle the data according to our instructions. It also requires that they maintain the appropriate security protocols to protect the personal data
  • We are obliged to provide the personal data to a government or public authority in order to provide the holiday

We will not provide any information to any person not responsible for any part of your travel arrangements, unless there is a legal obligation involved.

Legal Basis for Processing

The grounds upon which Trade Wings ( London ) Limited / TA The Luxury Travel Club will store and use your data are as follows:

  • When we have your consent (we rely on this for certain types of data processing, and you can withdraw that consent at any time by contacting [email protected])
  • When we have a contract with you (relating to your booking; we typically retain relevant data from you for up to seven years from the date the contract completes – e.g. the last day of your holiday)
  • Legal obligations (i.e. we are legally obliged by the government to make financial records available for tax audit purposes. In cases like this, we are obliged to retain data for up to seven years from the date of transaction)
  • Legitimate interests (we use data to manage operations and business processes more effectively. We also use it to carry out appropriate marketing of our services, although our legitimate interests will never override your right to privacy)

Marketing

We like to send out information about our services that we believe will be of interest to you. We rely on your consent to make direct contact with you and we always ensure that your rights are protected. At times however, we will rely upon our legitimate interests to market and advertise our services appropriately and with efficiency. 

If you have consented to receive our marketing and advertising, you may opt out at any point thereafter. You also have a right at any point to stop us from contacting you for marketing purposes; if this is the case, please email us at [email protected].

Our website

We may use any personal information provided:

  • To understand website interactions so that improvements can be made
  • In order to fulfil prizes
  • To respond appropriately to specific requests from visitors
  • To protect the security or integrity of our website if necessary
  • For the purpose of sending notices regarding our website
  • For the appropriate promotion and marketing of services (i.e. mailings, telephone calls, e-mails and other methods of contact)

If you do not want to receive any notices from us using your personally identifiable information, then please notify us (see the contact us section below).

On occasion we may conduct online surveys to gain a better understanding of our visitors’ preferences and requirements. At the time of any survey, we will attempt to make it clear how the information collected will be used at the time it is collected online.

We use information in order to fulfil our legitimate interests as a business. Our goal is to ensure that our services and offering are completely relevant and appropriate for our customers. Legitimate interest is also used to measure customer satisfaction and when troubleshooting website issues. Where the law requires it, we may also seek and rely upon your consent.

Cookies

Simple text files stored on your computer or mobile device by a website’s server. Only this server can read or retrieve the contents of a cookie and each one is unique to your web browser. For more information, please refer to our Cookie policy.

Other websites

You will find links to other websites on the Trade Wings ( London ) Limited / TA The Luxury Travel Club website but this privacy policy only applies to ours. Whenever visiting these other websites, you should read their privacy policies.

Administrative / other business purposes

We may collect and use other personal information when corresponding with you (for example by telephone or via e-mail). We may record both in-bound and out-bound telephone calls for training purposes, and also to ensure that our service levels are maintained. In these types of cases, information is gathered so that we can fulfil our legitimate interests to ensure you receive the best travel advice we can possibly provide.

We may also collect and use relevant sensitive personal information, including (but not limited to):

  • Relevant health conditions
  • Disabilities
  • Access requirements
  • Dietary requirements

This information is collected to ensure that your trip is fully appropriate for your needs. It is also taken so that we can aim to keep you safe. We may need to ask for your consent in order to process this information.

Access to your information / amendments

You have the right to request a copy of the information we hold on you. You also have the right to request that we correct this information or remove it when there is no longer a legal basis for us to keep it. When these rights are exercised, kindly note that we will conduct identification checks to ensure that your privacy is safeguarded.

If you would like a copy of some or all of your data, please email or write to us at the following address:

[email protected]

Trade Wings ( London ) Limited / TA The Luxury Travel Club, Conex House, 148 Field End Road, Eastcote, Middlesex HA5 1RJ.

We will always try to ensure that your personal information is accurate and kept up-to-date. You are always welcome to contact us to correct or remove any information you believe to be inaccurate.

Changes to our privacy policy

Our privacy policy is kept under regular review, and any updates will be made available on this page. This privacy policy was last updated on xx May 2021.

How to contact us

If you have any questions about this policy or the information we hold on you, please contact us:

[email protected]

Trade Wings ( London ) Limited / TA The Luxury Travel Club, Conex House, 148 Field End Road, Eastcote, Middlesex HA5 1RJ.

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